How we use your information

Ipsos Interactive Services, U.S., LLC, commonly known as IIS ("IIS", "We" or "Us"), is a company registered in the State of Delaware. IIS is part of the Ipsos worldwide group of companies. This privacy policy explains how we use any personal information we collect about you ("Panellist", "You" or "Your"), when you join our Ipsos i-Say on-line panel ("Panel"), take part in surveys or use the Panellists website.

Topics:

  1. What information do we collect about you?
  2. How will we use the information you provide?
  3. Children?
  4. Use of Cookies and similar code?
  5. Use of Digital fingerprinting?
  6. How long will we keep the information you provide?
  7. How you can get access to your information and/or correct it?
  8. How do you ensure my personal information is secure?
  9. How to contact us
  10. Changes to our privacy policy
  11. Useful links

1. What information do we collect about you?

We collect the information you provide by email and in completing our recruitment questionnaire when you decide to join our Panel.

We collect your Facebook basic profile information (meaning your name, e-mail address, gender, birthday and location) that you have consented to our using when you connect to, and use the i-Say Facebook Applications within your Facebook account.

We also collect information when you voluntarily complete any of the surveys we invite you to participate in, or you provide feedback, comments or other information on our Panelists website.

2. How will we use the information you provide?

We will use the information you provide to:

  • Keep a record of all Panelists.
  • Send you invitations to participate in surveys that are relevant to you based on the information you provided in response to our recruitment questionnaire(s).
  • Send you a SMS message to your mobile phone number containing a verification code, in order to verify your application and activate your Panelist account, when you sign up to our Panel.
  • Append personal information about you to your responses to any surveys you participate in, such as geographical location, ethnicity, occupation categories etc. for analysing the survey responses and producing anonymous, statistical research results.
  • Enter you into any prize draws that you are eligible to take part in or, where invited to do so, have asked to be entered.
  • With your explicit consent when asked in a survey, to pass your individual survey responses together with your personal information to the client who commissioned the survey. The client will use this information only for research purposes as explained in the survey. The client may also use this information to contact you to invite your participation in further research they conduct, but only where you have been informed of this and have explicitly consented to your information being used by the client for this purpose.
  • To create anonymous, statistical profiles of Panel membership based on the information provided by Panelists.
  • With your consent, to pass your information to other Ipsos Group companies so that they may invite you to participate in research studies they are carrying out and that may relevant to you.
  • Send You by email newsletters, announcements and other communications as set out in the Terms and Conditions.

As part of the online advertising research and internet usage research studies we carry out, we may also:

  • Send you invitations to take part in research on your smartphone by text message. You can opt-out of this research activity by changing your "Privacy Settings" here.
  • Detect if your computer or mobile device has a webcam attached so that we can send you invitations to take part in research that requires use of a webcam. You can opt-out of this research activity by changing your "Privacy Settings" here.

We may also send your information to our sub-contractors who may carry out some of the work we do on our behalf, and under our control and responsibility. Some of these sub-contractors may be based outside the European Economic Area; however, they are required to abide by the same data privacy legal requirements and security arrangements as ourselves.

We will NEVER use your information for any purpose other than research and as described in this policy. Other than in relation to this Panel, we will NOT try to sell you anything, nor use your information for marketing purposes. Nor will we ever pass your information to third parties for marketing or advertising purposes.

For more information about our Panel, Panel membership or information related to your membership of one of our panels, please contact our Panel Support Team. They can be contacted by:

Email sent to: questions@i-say.com

Or by letter sent to:

Panel Support Team
Ipsos Interactive Services, U.S., LLC
360 Park Avenue South, Floor 17
New York, NY 10010

 

3. Children

For any surveys aimed at children, we will always require prior consent from our Panelists that are either a parent or legal guardian, who are legally responsible for the child, before inviting such child to take part in the research.

4. Use of Cookies and similar code?

By joining our online research Panel and taking part in our online research, you agree to our use of cookies and similar technologies and the collection of information from your PC/Laptop or other computing device you may use whilst taking part in our online research activities as outlined below.

Our Panel website and online surveys collect information using 'cookies' and functionally similar technologies. Cookies are small files stored on your computer.

The emails we send to potential new Panelists will also place a cookie when images are downloaded and the email is opened. You can prevent this cookie being placed by simply opening the email as text only, closing the email before downloading any images or by changing your browser/email software to restrict cookies. To view the full list of cookies, click here.

5. Use of Digital fingerprinting?

We also use digital fingerprinting technology, also known as "Machine Identification" digital fingerprints, to gather certain information about your computer hardware and software, for example, your IP address, the display settings of your monitor, the type of browser you are using, the type of operating system you are using, etc. This information is sent to our trusted third-party partner who converts it into a unique serial number (the digital "fingerprint") and determines if it matches previous fingerprints. The data collected in this process and the digital fingerprint created are not tied to any of your personal information, is stored on secured servers, and is only used for quality control purposes and to help prevent Panelists from completing the same survey many times, and for no other purpose.

6. How long will we keep the information you provide?

We will keep the information you provided when you joined our Panel, together with any information you provided in response to a recruitment questionnaire for as long as you remain a Panelist of the Panel. You can leave the Panel at any time you wish. We may also remove you from our Panel, if you are not taking part in any surveys, are no longer eligible to be a Panelist for any other reason, or the Panel is closed. Before removing anyone from our Panel, we will try to contact them to let them know and provide details of how to remain a Panelist where appropriate. However, in the event we consider you breach IIS' rules or Terms and Conditions, IIS may remove you from our Panel without any notice and your access to the Panelist website and to your points account will be closed.

When you leave the Panel, are removed, or the Panel is closed, we will delete all your contact details, together with any other information that could be used to identify you, keeping only anonymous responses to surveys that you participated in.

7. How can you get access to your information and/or correct it?

You have the right to request a copy of all the information we hold about you. If you would like a copy of some or all of your personal information, please contact our Data Protection Department. They can be contacted by

Email sent to: data.protection@ipsos-online.com with "Ipsos i-Say Panel" as subject line
Or by letter sent to:
Ref: Ipsos i-Say Panel Data Protection Department,
Ipsos Interactive Services, U.S., LLC
1271 360 Park Avenue South, Floor 17,
New York, NY 10010

Please quote your Panel membership number (if known) or your email address used for i-Say in your email or letter.

8. How do you ensure my personal information is secure?

We take our responsibilities to keep your personal information secure very seriously. As such we take every reasonable precaution to ensure your information is protected from loss, theft or misuse. These precautions include appropriate physical security of our offices, controlled access to computer systems, and use of secure, encrypted internet connections when collecting personal information.

As part of our commitment to the security of your information, IIS has regular internal and external audits of its information security, and is certified to be compliant with the requirements of the International Standards for Information Security, ISO 27001, Market, Opinion and Social Research, ISO 20252, and Quality Management, ISO 9001.

9. How to contact us

For more information about our panels, Panel membership or information related to your membership of one of our panels, please contact our Panel Support Team. They can be contacted by:

Email sent to: questions@i-say.com with "Ipsos i-Say Panel" as subject line

Or by letter sent to:

Ref: Ipsos i-Say Panel
Panel Support Team
Ipsos Interactive Services, U.S., LLC
360 Park Avenue South, Floor 17
New York, NY 10010

If you have any questions or require further information our privacy policy, our compliance with data protection laws or information we hold about you, please contact our Data Protection Department. They can be contacted:

By email sent to: data.protection@ipsos-online.com with "Ipsos i-Say Panel" as subject line.

Or write to us at:

Or write to us at:
Ref: Ipsos i-Say Panel
Data Protection Department,
Ipsos Interactive Services, U.S., LLC
360 Park Avenue South, Floor 17
New York, NY 10020

Please quote your Panel membership number (if known) or your email address used for i-Say in your email or letter.

10. Changes to our privacy policy

We keep our privacy policy under regular review and we will place any updates on this webpage. We will also inform you of any changes via the news section of the Panelists website.

11. Useful Links

World organisation for market research - ESOMAR: www.esomar.org
Insights Association:   www.insightsassociation.org