Back to topic list

When it comes to the internet, we understand that there are many things that can be worrisome. Here at i-Say, we're open about what we do, what we don't do and when we make mistakes. Here are some questions and concerns that we've received from members.


Survey questions like "Do you intend to buy this product" are meant to find out what types of people are interested in a product. For example, men are more likely to want to buy a moustache trimmer but women are more likely to want to buy a curling iron. Sometimes, it's hard to know what types of people would be interested in a product so that's why we ask. We'll never try to sell you anything.

i-Say never asks for your credit card information and we never charge for membership. i-Say is free to join and free to take surveys. It hasn't happened, but if you see the Ipsos i-Say name on your credit card bill, then be assured it's fraud. Please let i-Say and your credit card company know immediately.

i-Say never shares your email address with anyone. 100% guaranteed. We are registered with Habeas and TRUSTe, two top email compliance organizations, as well as the top global market research organizations including Casro, ESOMAR, MRA, and MRIA. Our business depends on the fact that we follow accredited email processes. We do not spam.

Delivery typically takes up to 4-8 weeks. If you've waited longer since the time of order, there may be a problem. Please contact us so that we can look further into the issue.

Within 10 days of termination of your membership, you'll stop receiving emails from i-Say. If you're still receiving emails after that point, it may be because we have you registered with a different email address. Check the most recent i-Say email you received to see which address it was sent to. Request your membership termination with that address instead. If you continue to receive surveys more than 10 days after you terminated your membership, please contact us.

As a member of i-Say, along with most other legitimate market research companies, you will not earn big money doing surveys. Your say WILL count. You WILL get chances to earn points to redeem for great rewards. And, we WILL deliver the rewards we promise. Check out the Winners page for some examples.

Some people who join i-Say visit us from a third party site which promises a pay-out for joining i-Say. Those pay-outs are the responsibility of the referring company. i-Say does not pay the person who joins. If you were expecting a pay-out and did not receive it, contact the site that promised it to you.